Have Questions? We've Got Answers!


Welcome to our FAQ page, your go-to resource for all things Upward Bound Media. Whether you're curious about our services, pricing, or how our proprietary software works, we have you covered. Explore the frequently asked questions below to find the information you need.

If you still have questions, don't hesitate to reach out or book a free strategy session.

Frequently Asked Questions

What services does Upward Bound Media offer?

We specialize in local SEO, Google Business Profile (GBP) optimization, review management, missed call text back (MCTB), message marketing (email and SMS), and paid advertising. Our holistic approach ensures your business grows by attracting new customers and enhancing your online presence.

How can Google Business Profile optimization help my business?

Optimizing your GBP improves your visibility in local searches, making it easier for potential customers to find you. This can lead to increased inquiries, more foot traffic, and ultimately higher revenue.

What is the importance of review management?

Positive reviews build trust and credibility for your business. Our review management system helps you gather positive reviews and respond to them promptly, enhancing your reputation and improving your search rankings.

How does the Missed Call Text Back (MCTB) service work?

MCTB ensures you never miss a lead by sending automatic text responses to missed calls. This immediate engagement increases the likelihood of converting missed calls into customers.

What is the Unified Inbox and how does it benefit my business?

The Unified Inbox consolidates all your communications from various platforms (text, webchat, social media) into one place. This streamlines your customer interactions, making it easier to manage and respond to inquiries efficiently.

How does local SEO differ from traditional SEO?

Local SEO focuses on optimizing your online presence to attract local customers. It includes GBP optimization, local keywords, and review management. Traditional SEO is broader, targeting a wider audience through content and keyword optimization.

What is database reactivation?

Database reactivation involves reaching out to your past customers through email and SMS marketing. This strategy re-engages them, encouraging repeat business and boosting revenue.

Why should I choose Upward Bound Media over other marketing agencies?

Our tailored approach focuses on your specific needs, combining the best of digital marketing strategies to deliver measurable results. We emphasize local SEO and GBP optimization to ensure consistent customer flow and business growth.

How long does it take to see results from your services?

Results vary depending on the service and your business's current state. Typically, you can expect to see improvements in your online presence and customer inquiries within a few weeks to a few months.

Is there a contract required for your services?

No, we offer flexible plans with no long-term contracts. You can choose the services that best fit your needs and scale up or down as required.

What types of businesses do you work with?

We work with a variety of local businesses, including retail, restaurants, services, and more. Our services are tailored to meet the unique needs of each business type.

How do paid advertising services fit into your packages?

Our paid advertising services complement our local SEO packages. While local SEO builds a strong organic presence, paid ads can provide an additional boost, especially during peak seasons or promotional periods.

How do I get started with Upward Bound Media?

Simply contact us through our website or schedule a free strategy session. We’ll assess your needs and provide actionable insights to help your business grow.

What is Upwound™?

Upwound™ is our proprietary marketing software that helps businesses manage their campaigns, automate responses, and optimize their online presence.

How does Upwound™ help my business?

Upwound™ streamlines your marketing processes by offering a unified platform for managing reviews, optimizing your Google Business Profile, and executing email and text marketing campaigns. This helps increase your visibility and attract more local customers.

Can I use Upwound™ myself?

Absolutely! Upwound™ is designed to be user-friendly, allowing business owners to manage their marketing efforts independently. For those who prefer a hands-off approach, we also offer Done For You services.

What is Upward University?

Upward University is our free membership program that provides comprehensive DIY marketing courses. These courses cover Local SEO, Google Business Profile optimization, and other essential marketing strategies to help you grow your business.

What can I expect to learn from Upward University?

Upward University offers step-by-step guides and tutorials on how to boost your business visibility, attract more customers, and manage your online presence effectively. The courses are designed to be easy to follow and highly actionable.

Is there a cost to join Upward University?

No, joining Upward University is completely free. However, we do offer an upgraded membership, Upward University Ultimate, which includes additional benefits such as 1 on 1 coaching and weekly live webinars.

What is the 1 on 1 coaching service?

Our 1 on 1 coaching service provides personalized support and guidance tailored to your business needs. You'll receive direct access to our experts who will help you implement effective marketing strategies and overcome any challenges.

What are the benefits of 1 on 1 coaching?

With 1 on 1 coaching, you'll get customized advice, actionable insights, and dedicated support to help you achieve your business goals faster. It's ideal for those who want a more personalized approach to their marketing efforts.

How do I sign up for 1 on 1 coaching?

You can sign up for our 1 on 1 coaching service through Upward University Ultimate HERE. This upgraded membership includes monthly coaching sessions and weekly live webinars for $100 per month.

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