Privacy Policy

Upward Bound Media LLC ("Upward Bound Media," "we," "us," or "our") operates upwardbound.media and provides local SEO, website, and marketing automation services to home service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Contact information you submit through forms, booking pages, video report requests, or the free tools on this site — typically name, business name, website, email address, and phone number.
• Communications you send us by email, SMS, or during scheduled calls, including any details you share about your business.
• Usage data collected automatically when you visit the site, such as pages viewed, referring URL, device and browser type, and general location inferred from IP address.
• Cookies and similar technologies used for basic site functionality, analytics, and remembering your preferences.

How We Use Your Information

• Respond to inquiries, deliver requested audits or video reports, and schedule consultations.
• Provide and improve the services you engage us for.
• Send transactional messages (booking confirmations, service updates) and, with your consent, marketing communications you can opt out of at any time.
• Measure site performance and improve content, layout, and user experience.
• Comply with legal obligations and protect our rights.

SMS and Phone Communications

If you provide your mobile phone number — through a form on this site, a booking tool, or as part of an active client engagement — you may receive SMS messages from Upward Bound Media related to appointments, review requests on behalf of a business we manage, missed-call text-backs, and service-related updates.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any SMS to opt out. Reply HELP for help, or contact us using the details below.
• We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes. Mobile information is used solely to deliver the service you requested.

How We Share Information

We share information only as needed to operate our business and deliver services:

• Service providers that host our site, send email and SMS, process bookings, provide analytics, and support marketing automation on our behalf.
• Client accounts we manage — when we perform work on your Google Business Profile, website, or CRM, information flows into those platforms as required.
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Upward Bound Media, our clients, or others.

We do not sell your personal information.

Data Retention

We retain information for as long as needed to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. You may request deletion of your information at any time using the contact details below.

Your Choices

• Opt out of marketing email at any time using the unsubscribe link in any message.
• Opt out of SMS by replying STOP.
• Request access to, correction of, or deletion of your personal information by contacting us.
• Control cookies through your browser settings.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are directed to business owners and are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Upward Bound Media LLC
7000 W 9th St, Cushing, OK 74023
Email: [email protected]
Phone: +1 (918) 372-3145